- Shipping & Delivery
- It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will arrange for the delivery of your order with 3 working days. Unfortunately, we are unable to guarantee time of delivery. It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge inquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. .
- Returns & Replacements
- If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our address in its original undamaged condition.
Refsworld P.O BOX 4147 McKinnon Vic 3204 Australia.
- Privacy and Security
- Payment Gateway Information / SSL Text
- We offer Credit Card processing, Direct Deposit and PayPay.
- Credit Card payments are made directly through DirectOne's 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction .
- Promotions and Competitions Other Terms and Conditions not listed herein and applying to Refsworld promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail. Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website. .
- Viewing Orders
- You can view your orders by logging into your account. Simply log in at the login prompt at the top of the cart. Here you will see all your current and past orders with Refsworld in your account dashboard. This page will also show you your status of order including tracking details. Should you wish to contact us regarding an order please do so by contacting us at email@example.com .
- Updating Account Information
- You can update your details once you log into the cart. You will have the ability to edit, add or delete all your details. This very versatile dashboard will also show you your wish list, last compared products and previous orders.